Frequently Asked Questions
How do I place an order?
Simply add your favorite items to your cart and proceed to checkout. Once your payment is confirmed, your order will be processed right away.
Can I cancel or change my order?
We process orders quickly. If you need to make changes or cancel, please contact us at [your support email] within 12 hours of placing your order. After that, we cannot guarantee adjustments.
How can I track my order?
Once your order has shipped, you’ll receive an email with a tracking number. You can check its progress anytime.
How long does shipping take?
Orders are usually processed within 2–5 business days. Delivery times vary depending on your location, but most orders within the United States arrive in 7–15 business days.
Do you ship internationally?
At this time, we only ship within the United States. We look forward to expanding our shipping options in the future.
What if my package is delayed or lost?
If your order is significantly delayed or appears lost in transit, please reach out to us. We’ll work with our fulfillment partner to resolve the issue, and if needed, we’ll send a replacement or issue a refund.
Can I return an item if I change my mind?
We do not accept returns for buyer’s remorse (such as change of mind, wrong size, or color choice). Returns are only accepted if the item is defective, damaged, or incorrect.
What if my item arrives damaged, defective, or incorrect?
We’ll gladly send a replacement or refund if your item arrives damaged, defective, or the wrong item is received. Please contact us within 7 days of delivery with your order number, a description of the issue, and clear photos.
How long does a refund take?
Once approved, refunds are processed back to your original payment method. Processing times may vary depending on your payment provider, but most refunds appear within 5–10 business days.
What payment methods do you accept?
We accept all major credit cards, debit cards, PayPal, and other secure payment options supported by Shopify Payments.
Is my payment information secure?
Yes. All payments are processed through Shopify’s secure checkout system, which uses encryption to protect your data.
Where do your products come from?
We partner with trusted fulfillment providers to source high-quality products that match our brand promise of chic essentials for smarter living.
Will my items arrive together?
Depending on your order, items may ship separately to ensure faster delivery. Don’t worry — you’ll receive tracking updates for each package.
How can I reach you?
You can email us anytime at contact@chicstylex.com. We aim to reply within 24–48 hours.
